Track Your Repair
Enter your ticket ID to check the current status of your device repair
Track Repair Status
Enter the ticket ID you received when booking your repair appointment
Need Help Finding Your Ticket?
Here are some ways to locate your ticket information
Check Your SMS
Your ticket ID was sent via SMS when you booked the repair. Look for messages from our number.
WhatsApp Chat
Check your WhatsApp conversation with us. We send booking confirmations via WhatsApp too.
Call Us Directly
Call our support line with your phone number, and we'll help you find your ticket information.
Repair Status Guide
Understanding what each status means
Pending
Your booking has been received and confirmed. We will contact you soon to schedule pickup or visit.
Confirmed
Your appointment is confirmed. Your device is scheduled for pickup or you can bring it to our center.
In Progress
Our technicians are currently working on your device. We'll update you on the progress regularly.
Completed
Your device repair is complete! We'll contact you for pickup or delivery of your repaired device.
Cancelled
The repair booking has been cancelled. Contact us if you need to reschedule or have questions.
On Hold
Repair is temporarily on hold, possibly waiting for parts or customer confirmation. We'll contact you.